“I didn’t think you would be able to do all that without sedation” is a phrase we often hear towards the end of a consult. Here’s some of the secrets of our success…
Nobody likes seeing their pet stressed and upset and so we try and minimise the stress of visits as much as possible.
- We look after you – we’re pet owners too so we understand how it feels when your pet is unwell. Throughout your time here we want you to feel heard, cared for and reassured.
- Our practice is small and quiet – usually we have only 1-2 clients in the building at any time and no hospitalised patients. This means our waiting and consult rooms are quiet, friendly spaces.
- You stay with your pet throughout their visit – unlike many larger practices where you leave your pet for several hours we encourage you to stay whilst we perform tests such as ECG and echocardiography.
- For some tests your pet needs to lie on their side so we have a big, comfortable padded bed with a pillow. We restrain dogs and cats as gently as possible and you can be near their head offering reassurance – occasional pets fall asleep!
- We provide lots of treats and cuddles – let’s face it – a lot of the time bribery works! We especially love Lick-e-lix paste for distracting cats and kittens during ultrasound. If your pet has a favourite treat or special dietary needs you’re welcome to bring some of their favourite treat along.
- We listen to your pet – some dogs and cats don’t want to lie down so we will perform tests with them standing or sitting – Ruth and Sarah secretly enjoy the challenge of performing ultrasound whilst playing Twister with your pet!
- We take our time – referral consults are 60-90 minutes giving you plenty of opportunity to ask questions and understand your pet’s condition and tailored treatment plan.
- By the end of the consult you will have the initial results and a written discharge plan at time of consult.
- We follow up with a report to your local vet generally emailed to them within 24 hours of your visit. We’re also happy to discuss cases by phone.
- In occasional cases we recommend that an anti-anxiety medication is given to your pet prior to their next appointment.
We also welcome your feedback so if you think we could improve then please let us know.