Reducing the stress of vet visits

Published on: 30th September 2019

“I didn’t think you would be able to do all that without sedation” is a phrase we often hear towards the end of a consult. Here’s some of the secrets of our success…

Nobody likes seeing their pet stressed and upset and so we try and minimise the stress of visits as much as possible.

  1. We look after you – we’re pet owners too so we understand how it feels when your pet is unwell. Throughout your time here we want you to feel heard, cared for and reassured.
  2. Our practice is small and quiet – usually we have only 1-2 clients in the building at any time and no hospitalised patients. This means our waiting and consult rooms are quiet, friendly spaces.
  3. You stay with your pet throughout their visit – unlike many larger practices where you leave your pet for several hours we encourage you to stay whilst we perform tests such as ECG and echocardiography.
  4. For some tests your pet needs to lie on their side so we have a big, comfortable padded bed with a pillow.  We restrain dogs and cats as gently as possible and  you can be near their head offering reassurance – occasional pets fall asleep!
  5. We provide lots of treats and cuddles – let’s face it – a lot of the time bribery works! We especially love Lick-e-lix paste for distracting cats and kittens during ultrasound. If your pet has a favourite treat or special dietary needs you’re welcome to bring some of their favourite treat along.
  6. We listen to your pet – some dogs and cats don’t want to lie down so we will perform tests with them standing or sitting – Ruth and Sarah secretly enjoy the challenge of performing ultrasound whilst playing Twister with your pet!
  7. We take our time – referral consults are 60-90 minutes giving you plenty of opportunity to ask questions and understand your pet’s condition and tailored treatment plan.
  8. By the end of the consult you will have the initial results and a written discharge plan at time of consult.
  9. We follow up with a report to your local vet generally emailed to them within 24 hours of your visit. We’re also happy to discuss cases by phone.
  10. In occasional cases we recommend that an anti-anxiety medication is given to your pet prior to their next appointment.

We also welcome your feedback so if you think we could improve then please let us know.